Refund Policy

We want orders to deliver as described. This policy explains when a refund to your wallet balance applies.

1. Automatic refunds

If an order cannot be placed with the upstream provider (for example, the provider rejects it or is temporarily unavailable), the full charge is automatically refunded to your wallet and the order is marked failed.

2. Partial delivery

If an order is only partially delivered and the service does not support a free refill, contact support with your order ID. We will review the delivered quantity against the upstream provider's report and issue a pro-rated wallet credit where appropriate.

3. Refill-eligible services

Services marked as refill-eligible are entitled to a refill (not a cash/wallet refund) if the delivered count drops within the provider's refill window. Request a refill from your order history or through a support ticket.

4. Non-refundable situations

• Orders placed against an invalid, private, or incorrect link.
• Drops caused by changes you make to your account or content after delivery.
• Services explicitly marked "No Refill" once delivered in full.

5. How refunds are paid

All refunds are credited to your Brandwave360 wallet balance in USD, not back to your original payment method.

6. Requesting a refund

Open a support ticket from your dashboard with your order ID and a description of the issue.